1. Eligibility for Returns
We strive to ensure your satisfaction with our products/services. To be eligible for a return, your item/service must meet the following criteria:

It must be in the original packaging.
It must be unused or in the same condition as received.
It must be returned within [number] days from the date of purchase/delivery.
2. Returns Process
To initiate a return, please contact our customer service team at [contact information]. Kindly provide your order number, details of the item/service, and reasons for the return. Our team will guide you through the return process.

3. Refunds
Upon receiving and inspecting the returned item/service, we will notify you about the status of your refund. If the return meets the eligibility criteria, we will process a refund to your original method of payment within [number] days.

4. Non-Refundable Items/Services
Certain items/services are non-refundable:

Downloadable software products.
Gift cards or vouchers.
Services that have been completed or utilized.
5. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product/service.

6. Damaged or Defective Items/Services
If you receive a damaged or defective item/service, please contact us immediately. We will arrange for a replacement or refund, as applicable, upon inspection of the issue.

7. Exchanges
We do not offer exchanges at this time. If you require a different item/service, please follow the returns process, and then place a new order.

8. Contact Information
For any questions regarding our Returns & Refunds Policy, contact our customer service team at support@digitalinnovationmedia.com