top of page

Returns & Refunds Policy

1. Eligibility for Returns

We strive to ensure your satisfaction with our products/services. To be eligible for a return, your item/service must meet the following criteria:

  • It must be in the original packaging.

  • It must be unused or in the same condition as received.

  • It must be returned within [number] days from the date of purchase/delivery.

2. Returns Process

To initiate a return, please contact our customer service team at [contact information]. Kindly provide your order number, details of the item/service, and reasons for the return. Our team will guide you through the return process.

3. Refunds

Upon receiving and inspecting the returned item/service, we will notify you about the status of your refund. If the return meets the eligibility criteria, we will process a refund to your original method of payment within [number] days.

4. Non-Refundable Items/Services

Certain items/services are non-refundable:

  • Downloadable software products.

  • Gift cards or vouchers.

  • Services that have been completed or utilized.

5. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product/service.

6. Damaged or Defective Items/Services

If you receive a damaged or defective item/service, please contact us immediately. We will arrange for a replacement or refund, as applicable, upon inspection of the issue.

7. Exchanges

We do not offer exchanges at this time. If you require a different item/service, please follow the returns process, and then place a new order.

8. Contact Information

For any questions regarding our Returns & Refunds Policy, contact our customer service team at

bottom of page